General Support

Support hours can be used for a variety of things such as data entry, basic website updates, training, app installs, onboarding, photo editing and general consultancy.

PREPAY 1 x hour = £160.00
PREPAY 2 x hours = £300.00 (£150.00 p/h)
PREPAY 3 x hours = £420.00 (£140.00 p/h)
PREPAY 5 x hours = £650.00 (£130.00 p/h)
PREPAY 10 x hours = £1,250.00 (£125.00 p/h)
PREPAY 20 x hours = £2,400.00 (£120.00 p/h)

- Support hours can be used for general online updates including editing/updating website content, adding products/categories, installing apps/plugins, basic photo resizing/editing, system queries, consultancy, advice & admin.
- Support hours cannot be used for content writing, SEO, app/api development, on-site work, complete new website projects/newsletter campaigns, adwords/advertising/marketing or any advanced technical/coding/graphic/analytics projects. Complex higher level requirements of this nature are quotable on a project basis.
- Tasks are listed on a shared work log for your review.
- Support hours are non-refundable.
- Prepaid support hours do not expire and can be kept on account for use when needed.
- Completion times for simple support requests vary, but can range anything from 1 to 14+ working days, depending on the type of task and work queue at time of request. More advanced requests may require a longer time to process.
- We endeavour to provide priority support and prompt response/completion times and try to be flexible in the event of any urgent situations.